Refund policy
Last Updated: 4 October 2026
At ASLAMTEX, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and process for returning products purchased through aslamtex.online.
Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable UK consumer law.
30-Day Returns
We offer a 30-day return period from the date your order is delivered.
To be eligible for a standard return, the item should:
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging where reasonably possible.
- Include all original accessories, components and tags supplied with the product.
- Be accompanied by sufficient order information for us to identify your purchase.
Where permitted by law, we may reduce a refund to reflect any loss in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Items That Cannot Be Returned
Certain products may be excluded from our standard returns policy where permitted by law, including:
- Products clearly marked as final sale or non-returnable, where such an exclusion is legally permitted.
- Gift cards.
- Personalised, customised or made-to-order products, where applicable.
- Other products that cannot legally be returned due to their nature or condition.
These exclusions do not override any rights you may have in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
If you're unsure whether a product is eligible for return, please contact us before sending it back.
How to Request a Return
To request a return, contact our customer support team within the applicable return period and provide:
- Your order number.
- The item or items you wish to return.
- The reason for your return.
- Photographs or other information where relevant, particularly for damaged, faulty or incorrect products.
Email: support@aslamtex.online
Phone: +44 1474 364899
Once your return request has been reviewed, we will provide the relevant return instructions.
Please do not send a return to us without following the return instructions provided by our support team.
Return Shipping Costs
For standard returns under our additional 30-day returns policy, customers are generally responsible for return shipping costs unless otherwise stated.
ASLAMTEX will cover or appropriately address return costs where required by applicable law, including where an item is faulty, damaged, incorrect or not as described.
We recommend retaining proof of postage and using a tracked delivery service when returning products.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, contains the wrong product or you believe an item is faulty or not as described, please contact us as soon as reasonably possible.
Provide your order number and details of the issue. Photographs may help us assess the problem more quickly.
Once reviewed, we will provide an appropriate remedy in accordance with your rights and the circumstances, which may include a replacement, repair or refund where applicable.
UK Cancellation Rights
Where the Consumer Contracts Regulations 2013 apply, UK consumers purchasing online will generally have a statutory right to cancel eligible purchases within 14 days after receiving the goods, subject to applicable exceptions.
After notifying us of a valid cancellation, you will generally have a further 14 days to return the goods.
Where the statutory cancellation right applies, refunds will be handled in accordance with applicable UK law, including the rules concerning standard delivery charges and the permitted handling of returned goods.
Our additional 30-day returns period does not replace or reduce these statutory rights.
Refund Processing
Once we receive your returned product, we will inspect it and process the return in accordance with this policy and applicable consumer law.
Where a refund is due:
- It will normally be issued to the original payment method.
- We will notify you when the refund has been processed.
- Your bank or payment provider may require additional time before the funds appear in your account.
Refund timing for statutory cancellations will follow the time limits required by applicable UK law.
Exchanges
If you would like to exchange an eligible product, please contact us before returning it.
Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate option or process a refund where applicable.
Late or Missing Refunds
If we have confirmed that a refund has been processed but it has not yet appeared in your account, please allow for your bank or payment provider's processing time.
You may wish to contact your bank or payment provider for further information.
If the refund remains outstanding after the expected processing period, please contact us and we will assist you.
Your Statutory Rights
This Return & Refund Policy is provided in addition to your statutory consumer rights.
Nothing in this policy excludes, restricts or otherwise affects rights or remedies available to you under applicable UK consumer protection legislation, including rights relating to goods that are faulty, not as described or not of satisfactory quality.
Contact Us
For questions about a return, refund or exchange, please contact:
ASLAMTEX
Website: aslamtex.online
Email: support@aslamtex.online
Phone: +44 1474 364899
Address: Millman St, London WC1N 3EP, United Kingdom
Opening Hours: Sunday: Closed