Shipping & Delivery Policy
Last Updated: 4 October 2026
At ASLAMTEX, we aim to provide a straightforward and reliable delivery experience from the moment you place your order until it arrives at your delivery address.
This Shipping & Delivery Policy explains how orders placed through aslamtex.online are processed, dispatched and delivered.
Where We Ship From
Orders are processed and dispatched through our fulfilment partners and distribution facilities.
We currently deliver within the United Kingdom, unless otherwise stated on our website or during checkout.
Order Processing Time
We aim to prepare orders for dispatch as quickly as possible.
- Orders are typically processed within 1–3 business days after payment confirmation.
- Business days are Monday to Friday, excluding UK public holidays.
- Orders placed on weekends or public holidays will normally begin processing on the next working day.
Order processing may include payment verification, order checks, packaging and preparation for dispatch.
Please note that processing time is separate from the estimated delivery time.
Delivery Options
We currently offer the following delivery options:
Economy Shipping
Estimated Delivery: 6–9 business days
Shipping Cost: FREE
Standard Shipping
Estimated Delivery: 4–5 business days
Shipping Cost: £30.00 GBP
Available shipping methods will be displayed during checkout. Delivery options may vary depending on the delivery destination, product availability and other circumstances affecting fulfilment.
Estimated Delivery Timeframes
Delivery estimates begin after your order has been dispatched, rather than from the date on which the order was placed.
For example, the total time between placing an order and receiving it may include both:
Processing Time: 1–3 business days
+
Selected Delivery Time: 6–9 business days for Economy Shipping or 4–5 business days for Standard Shipping.
Delivery timeframes are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Shipping Confirmation & Tracking
Once your order has been dispatched, we will send a shipping confirmation to the email address associated with your order.
Where tracking is available, your tracking information will also be provided so you can follow the progress of your delivery.
Tracking information may require some time to become active after your order has been handed to the carrier.
Incorrect or Incomplete Addresses
Please check your delivery information carefully before completing your purchase.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible. We will try to assist where possible, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Where permitted by applicable law, additional costs resulting from incorrect or incomplete information supplied by the customer may be the customer's responsibility.
Delivery Delays
Although we aim to meet our estimated delivery timeframes, occasional delays may occur.
Potential causes can include:
- Courier or carrier delays
- Severe weather conditions
- Public holidays
- Peak shopping periods
- High order volumes
- Operational or logistical disruption
- Other circumstances outside our reasonable control
If we become aware of a significant issue affecting your order, we will aim to provide appropriate information or assistance.
Nothing in this section affects your statutory rights regarding delivery under applicable UK consumer law.
Lost Shipments
If your tracking information has not updated for an extended period or you believe your parcel may have been lost, please contact our customer support team.
Where appropriate, we will work with the relevant delivery provider to investigate the shipment.
If an order is confirmed as lost, we will provide an appropriate resolution in accordance with the circumstances and your applicable consumer rights.
Damaged or Incomplete Deliveries
If your order arrives damaged, contains an incorrect product or is missing an item, please contact us as soon as reasonably possible.
Please provide your order number and details of the issue. We may also request photographs where these would help us investigate the problem.
We will review the matter and provide an appropriate resolution.
Public Holidays & Peak Periods
Processing and delivery may take longer during UK public holidays, major promotional periods and other particularly busy periods.
Orders placed during these times will continue to be processed as quickly as reasonably possible.
Changes to This Policy
ASLAMTEX may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, fulfilment arrangements or applicable requirements.
Any updated version will be published on this page.
Contact Us
If you have questions regarding shipping, tracking or delivery, please contact us:
ASLAMTEX
Website: aslamtex.online
Email: support@aslamtex.online
Phone: +44 1474 364899
Address: Millman St, London WC1N 3EP, United Kingdom
Opening Hours: Sunday: Closed